Recreation Complex Facility Manager

    • Job Tracking ID: 513080-738303
    • Job Location: Centennial, CO
    • Job Type: Full-Time/Regular
    • Date Updated: July 27, 2020
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About this Opportunity!

Recreation Complex Facility Manager

Full Time, Exempt

$57,600 - $71,380 Annually

Position Summary:

Under the supervision of the Assistant Director of Recreation, this position is responsible for the management and supervision of the Recreation Complex operations, programming, rentals, hospitality service and customer service. This position will be responsible for managing, developing and implementing programs and staff to support the overall mission and goals of the District. The position will be directly responsible for managing the fieldhouse sections, lobby/front desk, hospitality (kitchen and bar service) and overall building maintenance. This position will provide support to the administration offices and the ice arena sections of the building.

Essential Duties:

  • Direct and supervise the daily work activities of multiple full-time staff members including an Athletic Coordinator, Athletic Registration Supervisor, Grill Supervisor and Assistant Grill Supervisor.
  • Direct and supervise the daily work activities of multiple full-time, part-time and contracted personnel including, but not limited to, cleaning service, kitchen/bar personnel, front desk staff and sport activity services.
  • Supervisory duties include training, documenting performance, counseling and commending personnel on performance.
  • Plan, lead and maintain the day-to-day operations of the Complex.
  • Determines, oversees and assists in the development of staffing needs and creating schedules. Along with reviewing and approving timecards. Works directly with Payroll Department to resolve any pay issues.
  • Oversees and assists in the development of the budget for areas under supervision and direct responsibility. Maintains fiscal responsibility concerning areas of supervision.
  • Prepares operating, facility, procedural and emergency manuals related to areas of supervision and verifies they operate seamlessly in the supported areas of the building.
  • Determines room priority through a team approach with all Recreation, Ice and Administration staff.
  • Prepares and maintains a complete facility schedule of programs and rentals.
  • Coordinates daily, weekly and monthly building maintenance scheduling including all related contracted cleaning services. Works with Maintenance Supervisor to create and coordinate a system to monitor all mechanical systems to include HVAC, electrical, and plumbing.
  • Prepares and solicits bids from outside vendors for facility maintenance materials, machinery, equipment and furnishings. Awards bids and purchases needed materials.
  • Conducts staff meetings on a regular occurrence and actively attends ice meetings to fully support their needs and ensure programming and staffing do not overextend the building, parking or regular staffing capabilities. Promotes teamwork District-wide.
  • Maintains records and prepares periodic reports as directed including attendance, program registration, personnel reports, inventory and others as needed.
  • Maintains a culture of providing excellent customer service and ensures consistency across all facilities and programs. Responds tactfully and in a timely fashion to inquiries and problems in person, by email, phone and mail providing helpful information and explanations in line with District policies and procedures. Thoughtfully handles confrontational or stressful interactions.
  • Ensures proper training of employees in CPR, First aid and AED use. Ensures proper safety and risk management procedures at the facility including reporting of all incidents and accidents.
  • Ensures proper training of employees in beverage service and food handling procedures.
  • Performs other duties and special assignments as directed by the Director or Assistant Director of Recreation including assignments that may be outside the primary area of employment.
  • May serve as an Emergency Services Worker.

This job description should not be construed to imply that these requirements are the exclusive duties of the position. Incumbents may be required to follow any other instructions, and to perform any other related duties, as may be required.

Education and/or Experience:

  • A Bachelor’s Degree in Recreation or a closely related field.
  • Minimum of three (3) years of experience working in Facilities Management/Operations. Preferred experience includes management of a large public recreation facility.
  • Minimum (1) year of previous supervisory experience.
  • Previous hospitality experience desired.
  • A combination of experience and education may be considered.

Licenses, Certifications, and Other Requirements:

  • CPR, First Aid and AED certificates, or the ability to obtain upon hire.
  • TIPS certification, or the ability to obtain upon hire.
  • Sersafe Food Handler certification or the ability to obtain upon hire.
  • Must possess a valid Colorado Driver License or the ability to obtain upon hire and maintain an acceptable driving record.

Necessary Knowledge, Skills and Abilities:

  • Understands the general philosophy of recreation and its application. Knowledge of basic techniques and methodology of organizing groups in a recreation setting.
  • Knowledge of basic restaurant management or possess the desire to learn more regarding hospitality services.
  • Ability to interpret and evaluate the work of staff effectively. May work evenings, weekends, and some holidays may be required. Possess a willingness to assist and/or fill in all full time and part time positions within area of responsibility as needed.
  • Excellent skills with effectively managing multiple projects concurrently

Material and Equipment Used :

To successfully perform the required job duties, this position regularly uses a phone, computer, printer, fax and other office equipment. This position also regularly operates a hand held two-way radio and a motor vehicle to drive to various District locations.

Working Environment :

This position primarily works in a busy office environment located in a loud Recreation Complex and office environment subject to continuous interruptions and background noises. The employee is exposed to wet, cold and slippery conditions. May work in a cool environment at times; the temperature at the ice rink(s) will vary from 40-55 degrees Fahrenheit. Occasionally works outside subject to variable weather conditions, ecosystems and landscape.

Physical Requirements :

Stand, walk, handle and operate objects and office equipment, reach outward and above shoulder and carry, pull, push or lift up to 25 lbs. May occasionally ice skate, climb, crawl, kneel and lift up to 50 lbs. The employee must be able to see close up and at a distance with vision acuity and the ability to adjust focus allowing a broad field of vision. The employee must communicate clearly and effectively, must understand and be understood.

This list is not all-inclusive and represents examples of the work environment and physical demands.

Perks of Employment at South Suburban

  • Comprehensive Medical, Dental and Vision package
  • Retirement packages with employer contribution/match
  • Free Employee Assistance Program
  • Paid time off
  • Opportunities for training and promotion from within
  • Flexible schedules

About Us

Our mission is to foster healthy living through stewardship of the environment, parks, trails, and open space by providing recreational services and programs.

We serve residents in Bow Mar, Columbine Valley, Centennial west of I-25, Littleton, Lone Tree and Sheridan and unincorporated portions of Douglas, Jefferson and Arapahoe counties. We operate four full-service recreation centers, golf courses, outdoor pools and restaurants, two ice centers and miniature golf courses, and a BMX track, a sports dome, batting cages, an entertainment center, a hotel and a nature center. In addition, we maintain nearly 3,800 acres of developed and open space land, including 119 multi-purpose athletic fields, more than 100 parks, nearly 80 miles of trails, 60 playgrounds, 56 tennis courts, and the 880-acre South Platte Park.