About this Opportunity!
(Full Time, Exempt)
Salary: $43,600 - $52,000
Under the supervision of the Director of Information Technology,
this position serves in a "hands-on" capacity to oversee the
day-to-day operations of the Registration Office, including scheduling
of staff to insure all shifts are covered. The Registration Office’s
primary purpose is to assist customers by cheerfully responding to any
questions they may have and by registering customers for the variety
of classes and programs that South Suburban offers. The Registration
Office also has responsibilities for assisting with data entry
projects, such as inputting class information into the District’s
recreation software system and submitting timely and accurate reports,
including daily cash reports. The Registration Office is responsible
for processing requests for financial assistance through the South
Suburban Scholarship and Recreation Money Programs. Occasional evening
and weekend hours may be required, especially during peak registration
times and to ensure that all shifts are covered.
- Hire, train, schedule, supervise and evaluate assigned staff;
provide or coordinate staff training, and work with employees to
- Provides superior customer service to all District patrons,
residents, non-residents, employees, and visitors.
- Performs and oversees data entry duties related to program
registration and other projects.
- Prepares and monitors the Registration Office annual budget and
manages revenues and expenditures and prepares financial reports.
Prepare, enforce, maintain and modify policies and procedures manuals.
- Ensures that District residency is verified and District ID cards
- Maintains a resource file to assist with customer questions.
- Handles cancellation, refund and registration transfer requests.
- Leads and conducts regular staff meetings to provide and gather
information, answer questions and respond to complaints and
concerns, both internally and externally.
- Determines staffing needs and creates schedules. Reviews and
approves employee bi-weekly timesheets. Works directly with Payroll
Department to resolve any pay issues.
- Ensures that all reports are completed accurately and submitted on
time. Examples of reports include: cash receipts, customer refunds,
credit card transactions, online transaction reports, file merging
(to eliminate customer account duplication), and comparing month to
month volume of registrations.
- Responsible for maintaining cash drawers.
- Directly replies to questions related to registration. Coordinates
with other departments when customers have other questions about the
District unrelated to registration.
- Maintains a positive attitude, pro-actively communicates and
promotes a team environment.
- Works with Communications staff to develop marketing and program
plans and catalog preparation. Promotes community awareness of
programming and special events and evaluates customer satisfaction.
Promotes a positive image to the public. Participates in community
planning and organizational meetings.
- Responsible for training other departments on registration
procedures and processes.
- Provides a variety of general information to the public regarding
parks and recreation operations and programs; respond to questions
and resolve complaints as needed.
- Attends and participates in staff meetings, trainings and, orientations.
- Attends work on a regular, reliable and punctual basis.
This job description should not be construed to imply that these
requirements are the exclusive duties of the position. Incumbents
may be required to follow any other instructions, and to perform any
other related duties, as may be required.
Education and/or Experience:
- Must be at least eighteen (18) years of age with a high school
diploma or equivalent. A Bachelor Degree in Communications,
Marketing, Parks and Recreation Management or related field is
- Minimum of one (1) year of related customer service or
registrations experience is required.
- Previous supervisory experience strongly preferred.
- Experience with an activity registration software is preferred.
- A combination of experience and education may be considered.
Licenses, Certifications, and Other Requirements:
- Must possess a valid Colorado Driver License or the ability to
obtain upon hire and maintain an acceptable driving record.
Necessary Knowledge, Skills and Abilities:
- Proficient with MS Office Suite.
- Proficiency in using various web browsers, completion of web forms
and ability to navigate web sites is required.
- Basic math skills are required.
- Must have strong data skills and excellent accuracy and attention
- Must work well in a fast-paced team environment where good
judgment is needed.
- Must have the ability to evaluate staff and make improvements or
take corrective action.
- Ability to plan, execute and complete a variety of projects.
- Must be highly motivated and take direction well with excellent
interpersonal and communication skills, both written and verbal.
- Ability to work independently and with a team in a fast-paced and
high volume environment with emphasis on accuracy and timeliness.
- Ability to provide outstanding customer service and get along with
coworkers, patrons, and supervisors and interact with employees and
vendors in a professional manner.
Material and Equipment Used
To successfully perform the required job duties this position
regularly uses the following: a desktop computer, a phone, photo
copier, fax and other office equipment. This position may need to
drive a personal vehicle to various District facilities.
Primarily works in a busy recreation center and office environment
subject to interruptions and background noise.
Stand, walk, sit for extended periods, handle and operate objects and
office equipment, reach outward and above shoulder and carry, pull,
push or lift up to 10 lbs. May occasionally climb, crawl, squat and
kneel. May carry, pull, push or lift 25 lbs. or more with or without
assistance. The employee must be able to see close up and at a
distance with vision acuity and the ability to adjust focus allowing a
broad field of vision. The employee must communicate clearly and
effectively, must understand and be understood.
This list is not all-inclusive and represents examples of the work
environment and physical demands.
Perks of Employment at South Suburban
- Comprehensive Medical, Dental and Vision package
- Retirement packages with employer contribution/match
- Free Employee Assistance Program
- Paid time off
- Opportunities for training and promotion from within
- Flexible schedules
Our mission is to foster healthy living through stewardship of the
environment, parks, trails, and open space by providing recreational
services and programs.
We serve residents in Bow Mar, Columbine Valley, Centennial west of
I-25, Littleton, Lone Tree and Sheridan and unincorporated portions of
Douglas, Jefferson and Arapahoe counties. We operate four full-service
recreation centers, golf courses, outdoor pools and restaurants, two
ice centers and miniature golf courses, and a BMX track, a sports
dome, batting cages, an entertainment center, a hotel and a nature
center. In addition, we maintain nearly 3,800 acres of developed and
open space land, including 119 multi-purpose athletic fields, more
than 100 parks, nearly 80 miles of trails, 60 playgrounds, 56 tennis
courts, and the 880-acre South Platte Park.