Athletics Registration Supervisor - South Suburban Sports Complex

    • Job Tracking ID: 513080-835989
    • Job Location: Centennial , CO
    • Job Type: Full-Time/Regular
    • Date Updated: November 07, 2022
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About this Opportunity!

Athletics Registration Supervisor - South Suburban Sports Complex

(Full Time, Exempt)

Salary: $48,805 - $57,279 per year

Position Summary:

Under the supervision of the Recreation Complex Facility Manager, this position is responsible for serving in a "hands-on" capacity to oversee the day-to-day operations of the front desk responsibilities of the Recreation Complex, including hiring, training and scheduling part time staff to insure all shifts are covered during the operational hours of the Recreation Complex. The primary purpose is to provide excellent customer service, support the essential duties of the main Registration Office at Goodson with focus on athletic programming, greet customers, answer phones, direct calls, assist customer with facility/class/league registration, prepare cash and revenue reports for the recreation complex and assist the Administration offices with phone calls and in-person visits.

Essential Duties:

  • Hire, train, schedule, supervise and evaluate assigned staff; provide or coordinate staff training, and work with employees to correct deficiencies.
  • Determines staffing needs and creates schedules. Reviews and approves employee bi-weekly timesheets. Works directly with Payroll Department to resolve any pay issues.
  • Provide superior customer service, following the X360 program, to all patrons, residents, nonresidents, employees, participants and visitors.
  • Greet all patrons, answer questions, direct to offices when needed, handle incoming/outgoing packages, answer phones, and direct calls throughout the district.
  • Assist the Recreation Complex Athletic Coordinator, Athletic Division Coordinators and Sports Dome Division with daily duties including communication with parents and coaches, equipment/jersey check out and in-person, phone-in and online registration processes.
  • Handles refund, registration transfer requests, recreation money and scholarships for all athletic programming.
  • Responsible for the check-in/check-out system of the District tents.
  • Assist with the day-to-day operations of the Complex.
  • Prepares and monitors the Office annual budget and manages revenues and expenditures and prepares financial reports. Prepare, enforce, maintain and modify policies and procedures manuals; conduct periodic staff meetings to provide and gather information, answer questions and respond to complaints and concerns, both internally and externally.
  • Maintains inventory and sells pro shop items.
  • Ensures that all reports are completed accurately and submitted on time, which may include, but not limit to, cash receipts, credit card transactions, online transaction reports, file merging, facility attendance reports, weekly program reports and accident reports.
  • Occasional evening and weekend hours may be required, especially during peak facility times and to ensure that all shifts are covered.
  • Monitors application of POS and Teamsideline system for registration purposes. Evaluates and provides feedback for any enhancements to the process. Monitors external scheduling and registration sites and provides data and feedback.
  • Maintains culture of providing excellent customer service and ensures consistency across all facilities and programs. Responds to and resolves simple and complex citizen inquires and complaints.
  • Performs first aid, CPR and AED as required and verifies appropriate part-time staff are certified and in good standing.
  • Attend and participate in staff meetings, trainings and, orientations.
  • Attend work on a regular, reliable and punctual basis.

This job description should not be construed to imply that these requirements are the exclusive duties of the position. Incumbents may be required to follow any other instructions, and to perform any other related duties, as may be required.

Education and/or Experience:

  • Must be at least eighteen (18) years of age with a high school diploma or equivalent. A Bachelor Degree in Communications, Marketing, Parks and Recreation Management or related field is strongly desired.
  • Minimum of one (1) year of related customer service or registrations experience is required. Must have excellent customer service and communication skills, both written and verbal. Previous supervisory experience strongly preferred. Experience with a point of sale software is also preferred.
  • A combination of experience and education may be considered.

Licenses, Certifications, and Other Requirements:

  • CPR, First Aid and AED certificates, or the ability to obtain upon hire.
  • Must possess a valid Colorado Driver License or the ability to obtain upon hire and maintain an acceptable driving record.

Necessary Knowledge, Skills and Abilities:

  • Proficient with MS Office Suite
  • Must be able to evaluate staff performance
  • Must have strong data skills and excellent accuracy and attention to detail.
  • Must work well in a fast-paced team environment where good judgment is needed.
  • Must have the ability to evaluate staff and make improvements or take corrective action.
  • Ability to plan, execute and complete a variety of projects.
  • Must be highly motivated and take direction well with excellent interpersonal and communication skills, both written and verbally.
  • Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness.
  • Ability to provide outstanding customer service and get along with coworkers, patrons, and supervisors and interact with employees and vendors in a professional manner.

Material and Equipment Used :

To successfully perform the required job duties, this position regularly uses a phone, computer, printer, fax and other office equipment. This position also regularly operates a Zamboni, hand held two way radio and a motor vehicle to drive to various District locations.

Working Environment :

This position primarily works in a busy office environment located in a loud Family Entertainment Center and office environment subject to continuous interruptions and background noises. The employee is exposed to wet, cold and slippery conditions. Will be working in a cool environment; the temperature at the ice rink(s) will vary from 40-55 degrees Fahrenheit. Occasionally works outside subject to variable weather

Conditions, ecosystems and landscape.

Physical Requirements :

Stand, walk, handle and operate objects and office equipment, reach outward and above shoulder and carry, pull, push or lift up to 25 lbs. May occasionally ice skate, climb, crawl, kneel and lift up to 50 lbs. The employee must be able to see close up and at a distance with vision acuity and the ability to adjust focus allowing a broad field of vision. The employee must communicate clearly and effectively, must understand and be understood.

This list is not all-inclusive and represents examples of the work environment and physical demands.

We’ve Got You Covered!

South Suburban pays:

  • 90% of the employee-only medical insurance cost
  • 68% of dental & vision insurance cost
  • 100% short-term & long-term disability cost
  • 100% life and accidental death & dismemberment insurance cost

South Suburban offers:

  • FSA options for additional medical expenses

Happy Employees Are the Best Employees

  • South Suburban provides an employee assistance program at no cost that includes: counseling, financial planning, legal assistance, and much more!
  • Our Employee Wellness Program gives covered staff the ability to reduce their medical premium by $360 annually

Take Time Away to Do What You Enjoy

  • 10 paid holidays per year
  • 4 personal days per year
  • Earn 11.5 paid vacation days per year
  • Paid sick leave to rest, recover, and take care of yourself

We’ve Got Your Back

  • Up to 8% 401(a) Employer contribution/match that vests after 3 years of service
  • Diverse trainings to grow your professional and personal skillset
  • Tuition Reimbursement Program that covers up to $1,800 per year

Play Where You Work

  • Employee engagement is a priority at South Suburban. Staff gatherings have included: pictures with the Stanley Cup, Chili Cook-Off, Ice Cream Social, Shuffleboard Tournament, Employee Appreciation Luncheon, just to name a few
  • Monthly wellness challenge opportunities and staff recognition honors

We LOVE Our Facilities and So Will You:

  • Free daily admission to recreation centers, tennis courts, ice rinks and swimming pools
  • 50% off food at South Suburban restaurants
  • $5 to $10 for nine holes of golf at four different courses

To view a complete listing of the District’s most current benefit package, please visit

About Us

Our mission is to foster healthy living through stewardship of the environment, parks, trails, and open space by providing recreational services and programs.

We serve residents in Bow Mar, Columbine Valley, Centennial west of I-25, Littleton, Lone Tree and Sheridan and unincorporated portions of Douglas, Jefferson and Arapahoe counties. We operate four full-service recreation centers, golf courses, outdoor pools and restaurants, two ice centers and miniature golf courses, and a BMX track, a sports dome, batting cages, an entertainment center, a hotel and a nature center. In addition, we maintain nearly 3,800 acres of developed and open space land, including 119 multi-purpose athletic fields, more than 100 parks, nearly 80 miles of trails, 60 playgrounds, 56 tennis courts, and the 880-acre South Platte Park.