About this Opportunity!

Aquatics Program Specialist

(Full Time, Non-Exempt)

Salary: $39,150 - $45,289 per year

Position Summary:

Under the supervision of the Aquatics Manager, this position will oversee the aquatics learn to swim program coordination, swim teams and group/party reservations, while working in conjunction with the entire aquatics division to support overall aquatics operations at multiple sites. Additional responsibilities include assisting with maintaining safe environments for staff and customers; general pool operations, staff training, hiring and scheduling; instructional American Red Class courses; special event coordination, pool maintenance; concessions operations and budget planning and reporting.

Essential Duties:

• Administers District learn to swim program, group reservations and swim teams in conjunction with Aquatics District Manager and Aquatic Coordinators including general program planning and coordination, marketing efforts and customer communication with a strong focus on safety, customer satisfaction and staff productivity while maintaining high levels of participation.
• May support overall aquatics operations as needed and/or in the absence of the Aquatics Manager or Coordinators.
• Remains actively visible and engaged with staff and customers in the facilities during open hours of operation. Evening and weekend working hours are required on a regular basis.
• Assists with hiring, training, directing, and inspecting work performed by part time staff; assist in providing or coordinating staff training; and assist employees to correct deficiencies. May review and approve biweekly timecards.
• Establishes and maintains a working environment conducive to positive morale, individual style, quality, creativity and teamwork. Creates a safe environment for staff and patrons.
• Maintains status of all required staff certifications.
• Assists with conducting in-service trainings and orientations to internal and external participants on topics related to Aquatic Programs.
• Maintains compliance, including records and reports as needed and required by state standards, American Red Cross standards and District policy.
• Keeps accurate and current inventory of all equipment, supplies, and other pool needs. Reports to the Aquatics District Manager any repairs, maintenance, or supplies needed.
• Provides superior customer service and strives to create a positive customer experience to promote on-going and repeat business. Works to resolve any escalated customer concerns and/or complaints in a timely manner.
• Provide a variety of general information to the public regarding parks and recreation operations and programs; respond to questions and resolve complaints as needed.
• Develop and maintain relationships with District employees, vendors, various outside users groups and associations to coordinate their programs, tournaments, special events and league play.
• Functions as lifeguard or swim instructor and conducts swim lessons and instruction as needed. Oversees collection and handling of all monies for programs and activities and ensures that monies are collected and handled according to District policy. Maintains all financial records and performs reporting.
• Recognize emergency and dangerous situations by reacting quickly and calmly; administer first aid as needed. Completes Accident/Incident report. Assist with the preparation and monitoring of the budget, manage revenues and expenditures and prepare financial reports. Prepare purchase orders, RFP’s, and invoice requests. Collect and record payments/fees for programs and outstanding balances. Prepare short and long-range revenue/expenditure projections, check revenue streams through POS etc. Develop and recommend program related costs, fees, and locations.
• Assist with the development, implementation, and tracking of a marketing strategy; notifying the public of District events.
• Continuously evaluates Aquatic programs and makes recommendations for improvements to the efficiency and effectiveness of communication, service delivery, expanding opportunities, and physical improvements.
• Observe necessary precautions to assure general public safety; inspect facilities for safety and maintenance needs by conducting facility walk-throughs on an on-going systematic basis and report maintenance repairs.
• Understands and is able to effectively work on basic pool mechanics.
• Maintains proper pool chemical levels at all times in compliance with local, state, and national standards including keeping accurate records of chemical readings.
• This position typically works five days a week including one day of each weekend and off one adjacent weekday. On-call shifts are rotated between this position and other full time staff in the district.
• Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of aquatics recreational services.
• Attend and participate in staff meetings, trainings, and orientations.
• Attend work on a regular, reliable and punctual basis.

This job description should not be construed to imply that these requirements are the exclusive duties of the position. Incumbents may be required to follow any other instructions, and to perform any other related duties, as may be required.

Education and/or Experience:

• Two (2) years of vocational or trade school training in a Recreation Program field. A Bachelor's Degree in Recreation Management, or a closely related field preferred.
• Two (2) years related Aquatics and Recreation service experience and customer service. One (1) year of experience in a supervisory or lead capacity.
• A combination of experience and education may be considered.

Licenses, Certifications, and Other Requirements:

• Current American Red Cross WSI
• Current American Red Cross Lifeguard/First Aid/CPR/AED
• Water Safety Instructor Trainer (WSIT) preferred
• Lifeguard Training Instructor Trainer (LGIT) preferred
• Certified Pool Operator (CPO) and/or Aquatic Facility Operator (AFO) preferred
• Any additional related certifications.
• Must possess a valid Colorado Driver License or the ability to obtain upon hire and maintain an acceptable driving record.

Necessary Knowledge, Skills and Abilities:

• Knowledge of: the general philosophy of aquatics and recreation and its application; facility operations management; safety and emergency first-aid procedures; customer service principles; establishing and maintaining healthy pool water; pump and filtration operations and chemical feeding equipment; planning and organization of aquatics instruction and water safety programs; and budget planning and management.
• The ability to successfully: establish and maintain safe and fun pool environments; work evenings and weekends and some holidays ; work productively without supervision within established policies and procedures; provide superior customer service and resolve customer complaints and escalated problems; effectively manage employees; handle cash-flow and daily cash reports with accuracy and proper handling in adherence to established procedures.
• Ability to: safely extricate people from a pool who vary in weight, with or without assistance, at any time; react effectively to all potential mental, physical, and stressful situations inherent to the duties of a First Responder; hear noises either naturally or with electronic auditory assistance equivalent to that of normal conversation up to 30 meters away. Must have 20/20 vision or 20/20 vision corrected by eyeglasses or contact lenses.
• Skilled in: swimming, lifeguarding, and lifesaving procedures and instruction; water safety programs; recruiting, supervising, training, evaluating and motivating employees.
• Must be highly motivated and take direction well with excellent interpersonal and communication skills, both written and verbally.
• Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness.
• Ability to provide outstanding customer service and get along with coworkers, patrons, and supervisors and interact with employees and vendors in a professional manner.

Material and Equipment Used :

To successfully perform the required job duties, this position regularly uses a phone, computer, cash register, credit-card machine, calculator, printer, fax and other common office equipment. This position also regularly uses and operates: first-aid supplies and equipment; pump and filtration equipment; chemical feeding equipment; various pool chemicals, circulation and chlorination equipment; and simple hand-tools. This position may need to drive a personal vehicle to various District facilities.

Working Environment :

This position requires work in a variety of settings including working outdoors subject to variable weather conditions, ecosystems, and landscape. May regularly be in water. Pool facility environments can be loud, wet, humid, and have extreme temperature variations. May also work in busy office environment subject to continuous interruptions. The schedule of this position varies and requires flexibility due to a seven day a week facility operation. This position typically works five days a week including one day of each weekend and off one adjacent weekday. On-call shifts are rotated between this position and other full time staff in the district.

Physical Requirements :

Stand, walk, swim, sit, handle and operate objects and equipment, reach outward and above shoulder and carry, pull, push or lift up to 25 lbs. May occasionally climb, crawl, squat, kneel and lift up to 50 lbs. and carry, pull, push or lift 75 lbs. or more with or without assistance. The employee must be able to see close up and at a distance with vision acuity and the ability to adjust focus allowing a broad field of vision. The employee must communicate clearly and effectively, must understand and be understood.

This list is not all-inclusive and represents examples of the work environment and physical demands.

We’ve Got You Covered!

South Suburban pays:

• 90% of the employee-only medical insurance cost
• 68% of dental & vision insurance cost
• 100% short-term & long-term disability cost
• 100% life and accidental death & dismemberment insurance cost

South Suburban offers:

• FSA options for additional medical expenses

Happy Employees Are the Best Employees

• South Suburban provides an employee assistance program at no cost that includes: counseling, financial planning, legal assistance, and much more!
• Our Employee Wellness Program gives covered staff the ability to reduce their medical premium by $360 annually

Take Time Away to Do What You Enjoy

• 10 paid holidays per year
• 4 personal days per year
• Earn 11.5 paid vacation days per year
• Paid sick leave to rest, recover, and take care of yourself

We’ve Got Your Back

• Up to 8% 401(a) Employer contribution/match that vests after 3 years of service
• Diverse trainings to grow your professional and personal skillset
• Tuition Reimbursement Program that covers up to $1,800 per year

Play Where You Work

• Employee engagement is a priority at South Suburban. Staff gatherings have included: pictures with the Stanley Cup, Chili Cook-Off, Ice Cream Social, Shuffleboard Tournament, Employee Appreciation Luncheon, just to name a few
• Monthly wellness challenge opportunities and staff recognition honors

We LOVE Our Facilities and So Will You:

• Free daily admission to recreation centers, tennis courts, ice rinks and swimming pools
• 50% off food at South Suburban restaurants
• $5 to $10 for nine holes of golf at four different courses

To view a complete listing of the District’s most current benefit package, please visit http://careers.ssprd.org

About Us

Our mission is to foster healthy living through stewardship of the environment, parks, trails, and open space by providing recreational services and programs.

We serve residents in Bow Mar, Columbine Valley, Centennial west of I-25, Littleton, Lone Tree and Sheridan and unincorporated portions of Douglas, Jefferson and Arapahoe counties. We operate four full-service recreation centers, golf courses, outdoor pools and restaurants, two ice centers and miniature golf courses, a botanical garden event center, a BMX track, a sports dome, batting cages, an entertainment center, a hotel and a nature center. In addition, we maintain nearly 3,800 acres of developed and open space land, including 119 multi-purpose athletic fields, more than 100 parks, nearly 80 miles of trails, 60 playgrounds, 56 tennis courts, and the 880-acre South Platte Park.