About this Opportunity!
Customer Service Supervisor
(Full Time, Non-Exempt)
Application Closing Deadline: For best consideration, please submit
your application materials by 4:00 p.m. November 9, 2025.
Hiring Range is $41,159 to $46,372 annually based on
qualifications, education and experience as it relates to the position.
Position Summary:
Under the supervision of the Ice and Facility Manager, this position
is responsible for providing exceptional leadership, customer service
and supervision at the assigned location. Primary responsibilities
include oversight of skate rental, concessions and facility operations
and providing general facility supervision. The job requires schedule
flexibility to ensure coverage and is primarily responsible for
evening and weekend shifts to provide leadership and supervision at
the facility.
Essential Duties:
- Manage facility front desk operations with a strong focus on
customer service, facility cleanliness, safety, and staff
productivity to ensure a high quality of services.
- Hire, train, schedule, supervise and evaluate assigned staff;
provide or coordinate staff training, regular staff meetings and
work with employees to correct deficiencies.
- Regularly cross train staff at multiple Recreation Centers on
Point of Sale, Registration, and Facility Scheduling software.
- Review and approve bi-weekly timesheets and work directly with
payroll to resolve any pay issues.
- Responsible for maintaining and tracking CPR certifications of
frontline staff.
- Provide general facility leadership and supervision in the absence
of the Recreation Manager.
- Multi-task by performing customer service representative duties,
approximately for 50% the time, while also completing other work
assignments. Open and close the facility and maintain flexibility to
cover a variety of shifts to ensure adequate coverage. May also be
required to assist at other District facilities.
- Maintain records and generate reports as directed, including but
not limited to weekly/monthly reports, facility usage reports,
payroll documentation, incident/accident reports, cash reports,
monthly passes and personnel evaluations.
- Remain visible and regularly interact with patrons, special
groups, and members of the public.
- Provide superior customer service, resolve complaints and respond
to inquiries in a timely manner.
- Respond to facility related emergencies such as evacuations,
medical emergencies, suspicious behavior, etc. Complete incident and
accident reports, and follow up accordingly to District procedures
and requirements.
- Complete routine walkthroughs of facility and locker rooms and
resolve facility hazards.
- Oversee facility rentals at assigned locations including
responding to inquiries, completing bookings and collecting payment.
- Enforce a high level of operation and risk management standards
through combination of staff training, adequate procedures and
regular review.
- Ensure that facility rules and safety standards are followed while
providing excellent customer service.
- Maintain a high level of communication through effective in-person
and written methods, including a weekly staff memos and quarterly
staff meetings.
- Keep abreast of Center and District events, programs, schedules,
systems and policies and procedures to effectively share information
with customers and staff.
- Work cooperatively with staff and support various programs by
assisting with their facility and program needs.
- Supervise front desk cash handling, including reconciling cash
drawers, completing cash reports and maintain petty cash.
- Communicate issues/complaints to supervisor as needed.
- Assist with facility maintenance including room set-ups and tear
downs, light custodial responsibilities, etc., as needed.
- Responsible for purchasing, pricing, inventory and regular
reporting pro-shop items, drop-in athletic equipment and office supplies.
- Monitor general operations budget and keep within approved budget.
- Ensure the general security and safety of the facility including
control of keys, petty cash, and security monitoring system in
conjunction with the Recreation Manager.
- Attend facility, department and district meetings and trainings,
as well as may serve on a variety of District wide committees.
- Attend work on a regular, reliable and punctual basis; sub for
co-workers when available; is responsible for securing substitutes
for shifts unable to work.
- This position will be required to work special events and/or after
hour rentals.
This job description should not be construed to imply that these
requirements are the exclusive duties of the position. Incumbents
may be required to follow any other instructions, and to perform any
other related duties, as may be required.
Education and/or Experience:
- Must be at least eighteen (18) years of age with a High School
diploma or GED equivalent.
- Minimum two (2) years of experience in recreation, customer
service, or other closely related field.
- Minimum one (1) year experience in a supervisory or lead capacity required.
- Combination of education and experience will be considered.
Licenses, Certifications, and Other Requirements:
- Current certifications in AED/CPR and First Aid or the ability to
obtain such certifications within thirty (30) days of employment.
- American Red Cross First Aid/AED/CPR Instructor certification or
the ability to obtain such certifications within ninety (90) days of employment.
Necessary Knowledge, Skills and Abilities:
- Knowledge of modern office procedures, methods and general office
equipment (computer, copier, fax, telephone, etc.).
- Knowledge of recreational programming and facility operations;
customer service principles; working with registration, point of
sale and facility scheduling software programs.
- Ability to problem solve emergency and difficult situations in the
absence of other leadership in a timely manner.
- Must be willing to work a varied work schedule which will include
evenings, weekends and holidays.
- Must have the ability to physically access assigned location in
all weather conditions.
- Proficiency with applicable computer software applications (Word,
Excel, Outlook).
- Possess basic math skills and have the ability to handle money and
operate a point-of-sale system.
- Must have the ability to perform multiple functions at once and
the ability to handle the public in a friendly and professional manner.
- Must have the ability to communicate effectively verbally;
establish and maintain working relationships with employees and the public.
Material and Equipment Used
:
This position regularly uses office equipment and supplies such as a
computer, cash register, credit-card machine, calculator, telephone,
printer and fax machine. May be required to utilize cleaning materials
and have contact with various chemicals for cleaning.
Working Environment
:
This position primarily works in a busy recreation facility/pro shop
and office environment subject to continuous interruptions and
background noises. Requires considerable movement around the
facility/work area to monitor activities. Requires sitting (or
standing) at a desk 75% or more of assigned shift in a busy office
environment. Must be able to work in an environment with various
temperatures, poor acoustics and an array of distractions, i.e. music.
Moderate mental effort is required. Daily moderate mental pressure
exists due to exposure to interpersonal conflicts.
Physical Requirements
:
Must be able to frequently bend, walk, kneel, stoop, reach and lift
in performance of duties. Will be required to assist in lifting and
moving tables, chairs, and cabinets, etc. to maximum of 75 pounds with
assistance and frequent unassisted lifting to a maximum of 30 pounds.
Must be able to work in consistently cold environment. Vision
requirements include near acuity, far acuity, depth perception and
color vision. Requires sense of smell and touch. Must exhibit manual
dexterity to manipulate keyboards, calculators, and telephone systems.
The ability to talk and hear via the telephone and through
face-to-face communication is needed.
This list is not all-inclusive and represents examples of the work
environment and physical demands.
We’ve Got You Covered!
South Suburban Offers:
- Competitive medical, dental and vision plans
- Disability and life insurance
- Flexible spending accounts (FSA’s)
Happy Employees Are the Best Employees
- South Suburban provides an employee assistance program at no cost
that includes: counseling, financial planning, legal assistance, and
much more!
- Our Employee Wellness Program gives covered staff the ability to
reduce their medical premium by $360 annually
Take Time Away to Do What You Enjoy
- 10 paid holidays per year
- 4 personal days per year
- Earn 11.5 paid vacation days per year
- Paid sick leave to rest, recover, and take care of yourself
We’ve Got Your Back
- Up to 9% 401(a) Employer contribution/match that vest after 3
years of service
- Trainings to grow your professional and personal skill set
- Tuition Reimbursement Program that covers up to $2,500 per year
Play Where You Work
- Employee engagement is a priority at South Suburban. Staff
gatherings have included: pictures with the Stanley Cup, Chili
Cook-Off, Ice Cream Social, Shuffleboard Tournament, Employee
Appreciation Luncheon, just to name a few
- Monthly wellness challenge opportunities and staff recognition honors
We LOVE Our Facilities and So Will You:
- Free daily admission to recreation centers, tennis courts, ice
rinks and swimming pools
- 50% off food at South Suburban restaurants
- $5 to $10 for nine holes of golf at four different courses
SSPRD offers an excellent comprehensive benefit package including but
not limited to: Medical/Dental/Vision. For a more detailed overview
please view the Benefits Guide for Full-Time Employees
About Us
Our mission is to foster healthy living through stewardship of the
environment, parks, trails, and open space by providing recreational
services and programs.
We serve residents in Bow Mar, Columbine Valley, Centennial west of
I-25, Littleton, Lone Tree and Sheridan and unincorporated portions of
Douglas, Jefferson and Arapahoe counties. We operate four full-service
recreation centers, golf courses, outdoor pools and restaurants, two
ice centers and miniature golf courses, a botanical garden event
center, a BMX track, a sports dome, batting cages, an entertainment
center, a hotel and a nature center. In addition, we maintain nearly
3,800 acres of developed and open space land, including 119
multi-purpose athletic fields, more than 100 parks, nearly 80 miles of
trails, 60 playgrounds, 56 tennis courts, and the 880-acre South
Platte Park.
