Esports Coordinator

About this Opportunity!

Esports Coordinator

(Part-Time Medical, Non-Exempt)

$18.75 to $23.24

Application Closing Deadline: Ongoing/Open.

This is an ongoing recruitment process, with no specific closing date. We will be reviewing applications on a rolling basis.

Position Summary:

Under the supervision of the Arts and Enrichment Manager, this position is responsible for the overall coordination and management of the District's Esports programs. The Esports Coordinator position is responsible for staffing, planning, organizing, scheduling, promoting and supervision of a variety of programs, leagues, and special events. This position also provides support for Lone Tree Hub front desk, programs and rentals. Performs duties in a manner consistent with the stated values of the organization.

Essential Duties:

• Coordinates the day-to-day activities of the esports programming including programs, classes, leagues, and events.
• Supports the Lone Tree Hub facility operations through regularly assigned front desk shifts or assistance of rental or program setup and teardown responsibilities.
• Hires, trains, schedules, supervises and evaluates assigned staff. Provides or coordinates staff training. Provides constructive and timely performance evaluations. Works with employees to correct deficiencies.
• Determines staffing needs and creates schedules for esports. Provides backup support as needed. Reviews and approves employee biweekly timesheets. Works with Payroll Department to resolve any pay issues.
• Purchases and maintains inventory of class supplies and program equipment.
• Prepares the catalog of esports classes, schedules programs in the facilities, and assigns instructors and aids to classes. Reviews and notifies instructors of class enrollment and scheduling.
• Consistently maintains a culture of providing excellent customer service and ensures quality across all programs.
• Evaluates and makes recommendations concerning esports programs to the Arts and Enrichment Manager.
• Oversees collection and handling of all monies for programs and activities and ensures that monies are collected and handled according to District policy. Maintains all financial records and performs reporting.
• Responsible for scheduling and collecting payment for all Esports rentals.
• Assists with the preparation and monitoring of the budget, managing revenues and expenditures and preparing financial reports. Prepares purchase orders, RFPs, and invoice requests. Collects and records payments/fees for programs and outstanding balances. Prepares short and long-range revenue/expenditure projections, checks revenue streams through POS etc. Develops and recommends program related costs, fees, and locations.
• Assists with the development, implementation, and tracking of marketing strategies to notify the public of District events. Works with Communications staff to promote community awareness of esports programs through press releases, news stories, fliers, and meetings with the general public. Evaluates customer satisfaction.
• Maintains records and makes periodic reports including daily maintenance records, attendance reports, program reports, staff evaluations, incident/accident reports, and inventory logs according to District procedures in a timely manner.
• Provides a variety of general information to the public regarding esports and Lone Tree Hub activities and programs.
• Recognizes emergency and dangerous situations by reacting quickly and calmly; administers first aid as needed.
• Responds tactfully, respectfully and in a timely manner to inquiries and problems in person, through email, phone and mail by providing helpful information and explanations in-line with District policies and procedures. Thoughtfully handles confrontational or stressful interactions.
• Develops and maintains professional relationships with District employees, vendors, various outside user groups and associations to coordinate their programs and special events.
• Provides assistance to the Arts and Enrichment division, as needed for special events.
• Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of recreational services.
• Attends and participates in staff meetings, trainings, and orientations.
• Attends work on a regular, reliable and punctual basis.
• May be required to work evenings, weekends, and some holidays.
• Assists with policy enforcement and development of procedure manuals; conducts periodic meetings to provide and gather information, answer questions and respond to complaints and concerns, both internally and externally.
• Determines community needs by evaluating esports programs, discipline areas, and activities. Makes recommendations for improvement and future development, and implements changes.
• Observes necessary precautions to assure general public safety; inspect facilities/grounds for safety and maintenance needs by conducting facility walk-throughs on an on-going systematic basis and report maintenance repairs.

This job description should not be construed to imply that these requirements are the exclusive duties of the position. Incumbents may be required to follow any other instructions, and to perform any other related duties, as may be required.

Education and/or Experience:

• Associate's Degree in Recreation Administration, IT Management, or related field.
• One (1) year of experience coordinating esports programming or playing at a professional level.
• Previous experience in customer service.
• Technical knowledge and experience with gaming equipment and services.
• Supervisory experience preferred.
• Previous teaching or instructional experience preferred.
• Any combination of experience, training and education that demonstrates the required knowledge, skills and abilities to perform the essential functions of the position may be considered.

Licenses, Certifications, and Other Requirements:

• First Aid/CPR/AED certificates or the ability to obtain within 90 days of hire.
• Must possess a valid Colorado Driver License or the ability to obtain upon hire and maintain an acceptable driving record.

Necessary Knowledge, Skills and Abilities:

• General knowledge of the philosophies, objectives, practices, and systems of esports programming and their application.
• Knowledge of esports software applications and their function to manage programming.
• General knowledge of streaming platforms.
• General knowledge of repair and maintenance of gaming and production equipment.
• General knowledge of safety and emergency first aid procedures.
• General knowledge of community relations.
• The ability to successfully establish and maintain safe environments and perform first aid and/or CPR.
• General knowledge of budget planning and management.
• Skills in recruiting, training, supervising, evaluating, motivating employees.
• Ability to resolve customer complaints and escalated problems.
• Must have excellent communication skills, both written and oral.
• Working knowledge of Microsoft Office software including Excel, Word, and Outlook. Additional knowledge of Google Workspace preferred.
• Must be highly motivated and take direction well.
• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness.
• Excellent interpersonal skills with the ability to provide outstanding customer service, establish and maintain effective working relationships, and interact with others in a professional manner.
• Ability to work a varied schedule which may include evenings, weekends, and holidays.
• General knowledge of planning and organization of programming.
• General knowledge of facility operations including computer, cash registers, and basic custodial procedures.

Material and Equipment Used :

• Regularly uses standard office equipment including a personal computer, phone, printer, fax machine, and copier.
• Regularly uses a cash register, credit-card machine, and calculator.
• Also regularly uses and operates gaming and production equipment.
• This position may be required to drive a personal and/or District motor vehicle to various District and off-site facilities.

Working Environment :

• Primarily works in a busy recreation center and office environment subject to continuous interruptions and background noises.

Physical Requirements :

• Stand, walk, and sit for long periods of time.
• Occasional physical work lifting up to 45 pounds.
• Regularly uses hands and fingers to handle or feel objects, tools or controls.
• Occasionally must reach with hands and arms; and stoop, kneel, squat, climb, crouch, or crawl.
• Frequent hand/eye coordination to operate personal computer, office equipment, and esports equipment.
• Vision for reading, recording and interpreting information. Vision acuity to see close-up and at a distance with the ability to adjust focus allowing a broad field of vision.
• Speech communication and hearing to maintain clear and effective communication. Must understand and be understood.

This list is not all-inclusive and represents examples of the work environment and physical demands.

South Suburban Park & Recreation District is an Equal Opportunity Employer.

Employee Benefits & Perks at South Suburban

• Comprehensive Medical Package
• Paid sick leave
• FREE use of District fitness centers and swimming pools
• Discounts on recreation classes and golf (applicable to employees working 14+ hours/week)
• Opportunities for training and promotion from within
• Flexible schedules
• To view a complete listing of the District’s most current benefit package, please visit http://careers.ssprd.org

About Us

Our mission is to foster healthy living through stewardship of the environment, parks, trails, and open space by providing recreational services and programs.

We serve residents in Bow Mar, Columbine Valley, Centennial west of I-25, Littleton, Lone Tree and Sheridan and unincorporated portions of Douglas, Jefferson and Arapahoe counties. We operate four full-service recreation centers, golf courses, outdoor pools and restaurants, two ice centers and miniature golf courses, a botanical garden event center, a BMX track, a sports dome, batting cages, an entertainment center, a hotel and a nature center. In addition, we maintain nearly 3,800 acres of developed and open space land, including 119 multi-purpose athletic fields, more than 100 parks, nearly 80 miles of trails, 60 playgrounds, 56 tennis courts, and the 880-acre South Platte Park.