About this Opportunity!
Application Closing Deadline: For best consideration, please submit
your application materials by October 2, 2026 4:00 p.m. (MST)
Hiring Range is $52,364 to $60,555 annually based on
qualifications, education and experience as it relates to the position.
Position Summary:
Under the supervision of the Hudson Gardens Manager, this position
oversees the day-to-day operations of Hudson Gardens’ Gift Shop and
Guest Services Department and serves as the primary buyer and
merchandiser for the Gift Shop. The Guest Services Supervisor develops
and executes the retail merchandising strategy, including product
sourcing, assortment and seasonal planning, purchasing, pricing,
visual merchandising, vendor relationships, and inventory management
while minimizing excess inventory. As a highly visible representative
of Hudson Gardens, this position sets the standard for superior
customer service and creates a welcoming experience for guests. This
position supervises frontline personnel and volunteers. This position
requires flexible shifts, including mornings, occasional evenings,
weekends, and holidays. Performs duties in a manner consistent with
the stated values of the organization.
Essential Duties:
- Oversees daily retail and guest services operations. Ensures the
department is adequately staffed, appropriately stocked and
merchandised, and open for business during posted business hours.
- Day-to-day operational duties include cashiering, stocking
merchandise, answering and directing phone calls, greeting garden
guests, supervising personnel, and other duties as assigned, all
with strong customer service orientation.
- Delivers front?line customer service by greeting guests,
identifying their needs, and guiding them to the appropriate
programs, memberships, facility rentals, and services. Provides
accurate information on schedules, requirements, pricing, and
availability; assists with registrations and reservations; resolves
basic issues; and ensures each guest receives timely, clear, and
courteous support throughout their visit.
- Hires, schedules, supervises and evaluates assigned staff,
provides backup support as needed, including covering floor shifts
and filling in for staff during absences. Provides or coordinates
staff training and works with employees to correct deficiencies.
- Reviews and approves direct reports’ bi-weekly timesheets. Works
directly with Payroll Department to resolve any pay issues.
- Plans, selects, and manages annual and seasonal merchandise
assortments using customer demand, sales performance, event
calendars, trend insights, storage capacity, and budget parameters.
Determines what to buy, the timing and quantity of orders, and when
to reorder, mark down, or retire products to maximize revenue and
prevent excess or aging inventory.
- Responsible for inventory operations, including ordering,
receiving, and verifying merchandise; monitoring sales, inventory
levels, and sell-through; organizing merchandise within limited
storage capacity; implementing promotions, markdowns, and price
changes; and completing monthly and year-end inventory reporting.
- Responsible for inventory operations, including ordering,
receiving, and verifying merchandise; monitoring sales, inventory
levels, and sell-through; organizing merchandise within limited
storage capacity; implementing promotions, markdowns, and price
changes; and completing monthly and year-end inventory reporting.
- Ensures that the Gift Shop and related facilities remain clean,
organized, and stocked.
- Researches and evaluates vendors, sales representatives, makers,
and other product sources for merchandise quality, relevance,
customer appeal, margin, and alignment with District needs and the
visitor experience at Hudson Gardens. Cultivates strong vendor
relationships and negotiates favorable pricing, discounts, order
minimums, payment terms, delayed billing, shipping schedules, and
advance-order opportunities. Plans seasonal and future-year
purchases in advance when advantageous.
- Serves as a primary public-facing representative of Hudson
Gardens. Interacts with customers and groups, provides knowledgeable
and superior service, resolves concerns, shares information about
Hudson Gardens, and completes sales.
- Coordinates the commercial photographer programs and permits fulfillment.
- Attends and participates in all major special events including but
not limited to: Magic of the Jack O Lanterns, Summer Events, and
Hudson Holidays.
- Assists with preparing, enforcing, maintaining, and modifying
policies and procedures manuals; conducts periodic staff meetings to
provide and gather information, answer questions and responds to
complaints and concerns, both internally and externally.
- Responds tactfully, respectfully and in a timely manner to
inquiries and problems in person, through email, phone and mail by
providing helpful information and explanations in-line with District
policies and procedures. Thoughtfully handles confrontational or
stressful interactions.
- Assists with preparation and monitoring of the budget, managing
revenues and expenditures, and preparing financial reports. Monitors
the retail purchasing budget, sales performance, and revenue goals.
Prepares purchase orders, RFPs, and invoice requests. Prepares
short- and long-range revenue/expenditure projections and monitors
revenue streams. Develops and implements strategies to increase
usage of assigned areas and retail revenue. Calculates program fees
to meet cost recovery goals. Formulates comprehensive business plans
by researching and analyzing market information.
- Ensures compliance with cash handling, check cashing, and credit
policies by all guest services staff.
- Assists with the development, implementation, and tracking of
marketing strategies. Works with Communications staff to promote
community awareness of the Gift Shop, featured merchandise, seasonal
assortments, sales, and promotions, and evaluates customer satisfaction.
- Adheres to all safety policies and procedures.
- Maintains records and generates reports as directed, including but
not limited to weekly/monthly reports, monthly benchmarks, grant
requirements, payroll documentation, incident/accident reports and
personnel evaluations according to District procedures in a timely manner.
- Develops and maintains professional relationships with District
employees, vendors, various outside user groups and associations to
coordinate their programs and special events.
- Attends and participates in trade shows, markets, buying
appointments, and professional group meetings; maintains awareness
of emerging retail, gift, tourism, and consumer trends; and applies
relevant trends and innovations to merchandise selection and retail services.
- Attends and participates in staff meetings, training, and orientations.
- Attends work on a regular, reliable and punctual basis.
- May be required to work early mornings, evenings, weekends, and
some holidays.
- Plans and executes store layouts, product placement, displays, and
seasonal transitions that showcase merchandise, complement the
setting and visitor experience at Hudson Gardens, and encourage
purchases. Regularly refreshes visual merchandising based on
seasons, events, inventory levels, customer interests, and sales performance.
This job description should not be construed to imply that these
requirements are the exclusive duties of the position. Incumbents
may be required to follow any other instructions, and to perform any
other related duties, as may be required.
Education and/or Experience:
- Associate's Degree in Retail Management or related field.
Bachelor’s degree preferred.
- One (1) year of progressively responsible experience working in
retail merchandising, merchandise buying, or retail management,
including experience with seasonal purchasing, vendor relations,
inventory management, visual merchandising, and point-of sale or
inventory systems. Two (2) years’ experience preferred.
- Previous supervisory experience preferred.
- Any combination of experience, training and education that
demonstrates the required knowledge, skills and abilities to perform
the essential functions of the position may be considered.
Licenses, Certifications, and Other Requirements:
- Must possess a valid Colorado Driver License or obtain upon hire
and maintain an acceptable driving record.
Necessary Knowledge, Skills and Abilities:
- General knowledge of retail merchandising and specialty retail
practices, including product sourcing, assortment planning, seasonal
and advanced purchasing, vendor management, pricing, margin
management, inventory control, sell-through analysis, trend
evaluation, visual merchandising, and customer service.
- General knowledge of cash management, point-of-sale system
operation, budgeting and revenue goal-setting practices, and
effective resource management.
- Basic math skills (adding, subtracting, dividing, multiplying, and
calculating percentages).
- Ability to use customers interests, sales performance, market
trends, and sound professional judgement to make purchasing and
merchandising decisions that balance revenue, margin, cash flow,
storage capacity, and inventory.
- Ability to build and maintain productive vendor relationships,
negotiate favorable purchasing terms, and select merchandise
appropriate for Hudson Gardens’ guests and visitor experience.
- Knowledge of modern office procedures, methods and general office
equipment (computer, copier, fax, telephone, etc.).
- Ability to adapt to changes in the work environment, manage
competing demands, and deal with frequent change or unexpected events.
- Ability to multitask, prioritize, and organize workload of self
and supervised staff.
- Excellent problem-solving skills to analyze complex problems and
implement appropriate corrective actions.
- Must have excellent communication skills, both written and oral.
- Must be able to supervise, coach and evaluate staff.
- Working knowledge of Microsoft Office software including Excel,
Word, and Outlook.
- Must be highly motivated and take direction well.
- Ability to work independently and with a team in a fast-paced and
high-volume environment with emphasis on accuracy and timeliness.
- Excellent interpersonal skills with the ability to provide
outstanding customer service, establish and maintain effective
working relationships, and interact with others in a professional manner.
- Ability to work a varied schedule which may include evenings,
weekends, and holidays.
Material and Equipment Used
:
- Regularly uses standard office equipment including a personal
computer, phone, printer, and copier.
- This position may be required to drive a personal and/or District
motor vehicle to various District and off-site facilities.
Working Environment
:
- Primarily works in a busy welcome center/gift shop and office
environment subject to continuous interruptions and background noises.
Physical Requirements
:
- Stand, walk, and/or sit for long periods of time.
- Occasional physical work lifting up to 50 pounds.
- Occasionally required to use hands and fingers to handle or feel
objects, tools or controls; reach with hands and arms; and stoop,
kneel, crouch or crawl.
- Frequent hand/eye coordination to operate personal computer and
office equipment.
- Vision for reading, recording and interpreting information. Vision
acuity to see close-up and at a distance with the ability to adjust
focus allowing a broad field of vision.
- Speech communication and hearing to maintain clear and effective
communication. Must understand and be understood.
This list is not all-inclusive and represents examples of the work
environment and physical demands.
South Suburban Park & Recreation District is an Equal Opportunity Employer.
We’ve Got You Covered!
South Suburban Offers:
- Competitive medical, dental and vision plans
- Disability and life insurance
- Flexible spending accounts (FSA’s)
Happy Employees Are the Best Employees
- South Suburban provides an employee assistance program at no cost
that includes: counseling, financial planning, legal assistance, and
much more!
- Our Employee Wellness Program gives covered staff the ability to
reduce their medical premium by $390 annually
Take Time Away to Do What You Enjoy
- 10 paid holidays per year
- 4 personal days per year
- Earn 11.5 paid vacation days per year
- Paid sick leave to rest, recover, and take care of yourself
We’ve Got Your Back
- Up to 9% 401(a) Employer contribution/match that vest after 3
years of service
- Trainings to grow your professional and personal skill set
- Tuition Reimbursement Program that covers up to $2,500 per year
Play Where You Work
- Employee engagement is a priority at South Suburban. Staff
gatherings have included: pictures with the Stanley Cup, Chili
Cook-Off, Ice Cream Social, Shuffleboard Tournament, Employee
Appreciation Luncheon, just to name a few
- Monthly wellness challenge opportunities and staff recognition honors
We LOVE Our Facilities and So Will You:
- Free daily admission to recreation centers, tennis courts, ice
rinks and swimming pools
- 50% off food at South Suburban restaurants
- $5 to $10 for nine holes of golf at four different courses
SSPRD offers an excellent comprehensive benefit package including but
not limited to: Medical/Dental/Vision. For a more detailed overview
please view the Benefits Guide for Full-Time Employees
About Us
Our mission is to foster healthy living through stewardship of the
environment, parks, trails, and open space by providing recreational
services and programs.
We serve residents in Bow Mar, Columbine Valley, Centennial west of
I-25, Littleton, Lone Tree and Sheridan and unincorporated portions of
Douglas, Jefferson and Arapahoe counties. We operate four full-service
recreation centers, golf courses, outdoor pools and restaurants, two
ice centers and miniature golf courses, a botanical garden event
center, a BMX track, a sports dome, batting cages, an entertainment
center, a hotel and a nature center. In addition, we maintain nearly
3,800 acres of developed and open space land, including 119
multi-purpose athletic fields, more than 100 parks, nearly 80 miles of
trails, 60 playgrounds, 56 tennis courts, and the 880-acre South
Platte Park.
